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Terms and Condition

Privacy Policy

This Privacy (the “Policy”) has been designed to satisfy any concerns you may have about your privacy online, and sets out the steps we have taken to ensure that your privacy is safeguarded. The Policy relates to the collection, protection, disclosure and use of personal data belonging to individuals who visit www.apogee.aero (our “Site”). 

This Site is not intended to be used by persons under the age of 18. Your privacy and security is important to us. This Policy sets out how we will treat any personal information we obtain from you and it is intended to help you understand how we deal with it and how you may remove it. By providing your personal information to us, you agree that we may collect and use the personal information you provide in the ways described in this Policy. If you do not agree with the terms of this Policy, please do not provide any personal details to us. 

We will use your personal information only for the purposes set out below. 

Please note that we may need to update this Policy from time to time to reflect changes in the law. We recommend that you check this page regularly to ensure that you have read the most recent version and that you are happy with any changes. 

 

1. STORAGE AND PROTECTION OF YOUR PERSONAL DATA 

1.1 Information that we collect from you is stored in Dubai and not transmitted elsewhere. All persons involved in the processing of personal information are based in Dubai. By submitting your personal information, you agree to such collection, storage and processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Policy. 

1.2 Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Site; any transmission is at your own risk. Once we have received your personal data, we will use strict procedures and security features to try to prevent unauthorized access. 

1.3 We take great care and use sophisticated technology in order to protect your personal information from unauthorized access, loss or alteration. We have protections in force in our endeavors to secure your personal information from unintentional disclosure and in order to achieve this we have put in place corporate policies and procedures.

 

2. USES MADE OF THE INFORMATION BY US 

2.1 We may use personal information collected from you to provide specific services to you. We may use your personal information in the following ways: 

2.1.1 To ensure that content from our Site is presented in the most effective manner for you and for your computer or device. 

2.1.2 To assess your eligibility for and, if eligible, provide you with information and/or services that you may request from us. 

2.1.3 To allow you to participate in current and future interactive features of our services when you choose to do so. 

2.1.4 To provide you with information about our business or services which may be of interest to you, about which we may contact you by email or by post. 

2.1.5 To help us carry out our obligations arising from any Agreements entered into between you and us. 

2.1.6 For marketing purposes and to communicate with you about our services and for our own internal marketing analysis, for example, to assess trends amongst our consumers or to measure the amount of traffic to our Site. 

 

3. USES MADE OF THE INFORMATION BY THIRD PARTIES 

3.1 We may also use your data, or permit selected third parties to use your data, to provide you with data about goods and services which may be of interest to you, and we or they may contact you about these by post or e-mail. 

3.2 Please note that we will not, under any circumstances, sell your personal information to anyone else. 

3.3 Any information or statistics relating to our business that we disclose to others will not identify you personally. We may, for example, perform statistical analyses of the behavior of the users of our Site in order to measure interest in the various areas of our Site. This information, and any other general information about our users that we share with others, will not contain personal information about you.

 

4. LINKS TO OTHER WEBSITES 

This Policy only covers this Site. If you follow a link from this Site to another website, you must refer to and read the privacy statement on that other website which you visit. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites. 

 

5. DISCLOSURE OF YOUR INFORMATION 

5.1 We may disclose your personal information: 

5.1.1 To third parties in order that they will be able to prepare or send any communications to you, or to assist us in connection with any of our administrative or business functions, (including, but not limited to warehousing and delivery, marketing and advertising, and credit card and data processing) or in the provision of any of our requested products or services to you. 

5.1.2 In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective buyer or seller. 

5.1.3 If Apogee FZCO, or substantially all of its assets, are acquired by a third party, in which case personal data held by us about our customers will be one of the transferred assets. 

5.1.4 If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Conditions of Business or any other agreements; or to protect the rights, property, or safety of Apogee FZCO Flight Company, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction. 

 

6. INTERACTIVE AREAS OF OUR SITE/ BLOGS

6.1 Information that you post on or through the public areas of this Site, for example, in chat rooms, discussion groups, blogs, or via social networking (including but not limited to Facebook and Twitter) is generally accessible to, and may be collected by, others and may result in unwelcome communications. For your own safety and security you should not provide information about yourself on the aforementioned areas of our Site or via social networking.

6.2 If you disclose any information by posting on or through the public areas of this Site, for example, in chat rooms, discussion groups, blogs, or via social networking, we do not accept any responsibility or liability for any breach of privacy, loss, damage, effect on your reputation or otherwise whatsoever. 

 

7. YOUR RIGHTS 

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you, before collecting your data, if we intend to use your data for such purposes or if we intend to disclose your data to any third party for such purposes. You can exercise your right to prevent such processing at any time by contacting us at acc-billing@apogee.aero 

 

8. ACCESS TO INFORMATION AND CORRECTION 

You are entitled to access the information we hold about you. If you would like a copy of this information or if you believe that any information we have about you is incomplete, inaccurate or requires to be updated, or if as a parent or guardian you believe that your child has given us personal information without your consent please write to us at the address below. 

 

9. Contact 

Questions, comments and requests regarding this Policy are welcomed and should be addressed to acc-billing@apogee.aero or Apogee FZCO, PO Box 293584 Office Number 331/332, Phase 4 East Building, Dubai Airport Free Zone, Dubai, United Arab Emirates 

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Terms and Condition

  • Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE.
  • United Arab of Emirates is our country of domicile.
  • Minors under the age of 18 shall are prohibited to register as a User of this website and are not allowed to transact or use the website.
  • If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection. 
  • The cardholder must retain a copy of transaction records and Merchant policies and rules.

 

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Method of Payment
We accept payments online using Visa and MasterCard credit/debit card in AED and USD.

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Delivery/Shipment Policy

  • APOGEE will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.
  • Multiple transactions may result in multiple postings to the cardholder’s monthly statement.

 

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Refund & Cancellation Policy

• Refunds will be done in case when payment is done in advanced then the requested services has been cancelled by ordering party/Customer. 

• Refunds will be done in case of duplicate billings or charged your Credit card twice due to technical or Human error. 

• 21 to 30 working days will be taken to process your refund request. 

• You have to send your refund request by email on acc-billing@apogee.aero for further processing. 

• Your refund request will be analyzed as per the agreement between the ordering party/Customer and Apogee FZCO. If cancellation fees are applicable then it will be deducted and balance amount will be refunded. 

• Refunds will be done to the same card from which transaction has been taken place. Apogee FZCO will refund the amount paid minus the bank fees for credit cards and a fixed amount of practical management (30 USD) 

• For transportation No-show or Cancellations within 0-72 hours’ notice of scheduled first pick up, will result in a Full (100%) charge (Non-refundable). 

• Cancellation of any service request has to be send on fly@apogee.aero .